Trust & safety center

Built on trust. Backed by verification.

You're trusting a stranger with your home, your event, or your livelihood. We take that seriously — here's exactly how we protect both sides of every job.

🪪 ID-verified karighars 🔒 Private, secure communication ⭐ Reviews tied to real jobs 🚩 Fast reporting & response
Our commitment

Safety comes before growth

Karighar India is a trust-based marketplace — the entire idea only works if customers feel safe inviting someone into their home or event, and karighars feel safe taking on new customers. That means every feature we build starts with the question "does this make the platform safer," not just "does this make it grow faster."

We hold every profile to the same quality standard, regardless of how long they've been on the platform or how many jobs they've completed. Verification isn't a one-time checkbox — it's an ongoing part of how the marketplace stays reliable.

Vendor verification

What it takes to earn the Verified badge

Before a karighar shows the ✓ Verified badge, they go through a straightforward but real check.

1

Identity check

Government ID (Aadhaar, PAN, Voter ID, or Driving Licence) confirms they are who they say they are.

2

Business check

Where relevant, GST or trade licence details confirm a legitimate, operating business.

3

Profile quality review

Photos, pricing, service areas and descriptions are checked for accuracy before approval.

4

Ongoing monitoring

Ratings, reports and activity are watched continuously — verification can be revoked, not just granted.

Customer safety

Your information and your job, protected

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Secure communication

Talk directly over WhatsApp without exposing more personal information than you choose to share.

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Privacy protection

Your data is never sold. See our Privacy Policy for full detail.

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Reporting options

Report any profile or conversation directly from the app, in a few taps.

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Support process

Our team reviews every report and follows up — you're never left without a response.

Reviews & ratings

Feedback that actually means something

Every rating on Karighar India is tied to a completed job — not an anonymous drive-by review. That means the 4.8★ average you see reflects real work, done for real people.

This protects both sides: customers get an honest signal before they hire, and karighars build a reputation that can't be gamed by fake reviews or diluted by unrelated complaints.

Patterns matter too — a single bad rating rarely changes much, but a consistent trend triggers a closer look from our team.

How it builds trust

Verified job history + authentic ratings = a reputation that travels beyond word of mouth, city to city, for every karighar on the platform.

Fraud prevention

Watching for the things that shouldn't be there

Fake profiles, duplicate accounts, and manipulated reviews hurt everyone — we actively work to catch them.

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Suspicious activity handling

Unusual patterns — duplicate listings, mismatched details, review clusters — are flagged for manual review before action is taken.

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Reporting concerns

Anyone can report a profile, message, or job directly — reports go to a real team, not a black box.

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Platform monitoring

Ongoing spot checks and automated pattern detection work alongside user reports to catch issues early.

Safety guidelines

A few simple rules that keep this working

Trust is a two-way responsibility. Here's what we ask of everyone on Karighar India.

🙋 For customers

  • Communicate professionally and clearly about the job, timeline, and budget.
  • Review profiles carefully — check verification status, ratings, and past work photos.
  • Keep communication on the platform where possible, so there's a record if needed.
  • Agree on pricing before work begins, and pay only for completed, satisfactory work.
  • Report anything that feels off immediately — don't wait.

🛠️ For karighars

  • Keep your profile, pricing, and availability accurate and up to date.
  • Deliver the quality of work your profile and portfolio promise.
  • Respect customer property, time, and privacy on every job.
  • Respond to enquiries promptly and communicate delays honestly.
  • Keep verification documents current and valid.

Something doesn't feel right?

Reach our team directly — reports are reviewed by real people, promptly.